Customer Experience Design Consultant
Bringing in a customer experience design consultant fixes the gaps between an ad and a reorder. At Ty Bowers Design, I take on this work for companies in Los Angeles and San Francisco. Any customer experience design consultant should cover what a buyer sees, touches, and remembers. Nobody else answers your emails, and none of them wait a week.
Hire a customer experience design consultant
✔ Fast response
✔ Direct senior creative access
✔ High-level strategy
Impact a Customer Experience Design Consultant Has on Repeat Sales
Repeat sales are what a customer experience design consultant is hired to protect. Someone who liked the product will still leave if reordering is a chore. Bad instructions on a box cause returns that have nothing to do with quality. A website that hides the size chart sells fewer of everything. Unboxing is the first minute a buyer spends alone with what they bought. Those moments either earn the second order or lose it.
Selected Work
Places I Usually Find the Problem
Listing every point where a buyer meets you is the job of a customer experience design consultant. Fixes usually land in three places:
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Making the object easier to use, through product design consultancy.
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Tidying up a look that confuses people, through a brand identity refresh.
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Getting names and sizes straight, through brand development.
Plenty of the fixes are small and quick to make. None of it needs new software or a research budget. Written notes come back naming each change and the order to make them.
Hire Someone to Supervise the Journey
Returns, bad reviews, and one-time buyers all point to a customer experience design consultant. Given that my boutique branding agency handles the brand too, the fixes match the look. Tiny changes to a box or a confirmation email often do the most. Reviews improve before the product does, which surprises people. Brands in Los Angeles and San Francisco run into the same complaints. Pick up the phone to contact me, and hire someone to monitor the customer experience throughout.
